Privacy Policy

Shanghai Rushen Robotics Co., Ltd. (“RobotGym”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our online forms. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have.

This Privacy Policy applies to the website www.robot-gym.com and related online services operated by RobotGym.

1. Information We Collect
We may collect the following types of information:

1.1 Information You Provide Voluntarily
When you submit an inquiry, request product information, contact us, or communicate with us through the website, we may collect:
Name
Company or organization name
Email address
Phone number or WhatsApp number
Country or region
Product interests or inquiry details
Any other information you choose to provide in the message field

1.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website
Date and time of access
General usage and interaction data
This information helps us understand how visitors use our website and improve website performance, content, and user experience.

1.3 Cookies and Similar Technologies
We may use cookies and similar technologies to support website functionality, analyze website traffic, remember your preferences, and improve our services. For more information, please refer to our Cookie Policy.

2. How We Use Your Information
We may use the information we collect for the following purposes:
To respond to your inquiries and requests
To provide product information, quotations, or service support
To communicate with you about RobotGym products and solutions
To improve our website, products, services, and user experience
To analyze website traffic and performance
To maintain website security and prevent misuse
To comply with applicable legal, regulatory, or compliance obligations
To protect our legitimate business interests
We do not sell your personal information.

3. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following bases:
Your consent, such as when you submit an inquiry form or accept optional cookies
Performance of a contract or pre-contractual communication
Compliance with legal obligations
Our legitimate interests, such as improving our website, responding to business inquiries, and protecting website security

4. How We Share Your Information
We may share your information only when necessary and appropriate, including with:
Internal teams responsible for sales, customer service, technical support, and business development
Authorized service providers that help us operate the website, process inquiries, host data, analyze traffic, or provide communication tools
Business partners or distributors when necessary to respond to your request or provide localized support
Government authorities, regulators, or legal advisers when required by law or to protect our legal rights
We require service providers to handle personal information in accordance with applicable confidentiality and data protection obligations.

5. International Data Transfers
As RobotGym operates in an international business environment, your information may be processed or stored in countries or regions outside your place of residence. Where required by applicable law, we will take appropriate measures to protect your personal information during such transfers.

6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable laws and internal policies.

7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format
Lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us using the contact information provided below.

8. Marketing Communications
If you choose to receive marketing communications from us, we may use your contact information to send product updates, event information, or business communications related to RobotGym. You may opt out of marketing communications at any time by contacting us or using the unsubscribe method provided in the communication, where applicable.

9. Data Security
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

11. Children’s Privacy
Our website and services are intended for business and professional users and are not directed to children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

12. Medical and Health-Related Information
RobotGym develops rehabilitation and eldercare robotics solutions. Information provided on our website is for general business and product information purposes only and does not constitute medical advice, diagnosis, or treatment recommendation. Please do not submit sensitive medical or health information through our website forms unless specifically requested through an appropriate and secure channel.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us through the contact form on our website:
Website: https://www.robot-gym.com/
Company: Shanghai Rushen Robotics Co., Ltd.

This Privacy Policy is provided as a general website privacy template and should be reviewed by legal counsel before publication, especially if the website targets users in jurisdictions with specific data protection requirements such as the European Union, the United Kingdom, California, or other regulated markets.